Returns & Exchanges
We want you to love your piece. If something is not right, please contact us first — most problems can be fixed quickly with a remake, repair, or exchange.
For questions or requests, please contact us through our store chat.
Contact us first
Please contact us through our store chat within 30 days of receiving your order. Include your order number and a photo if there is damage or an error. Do not ship anything back until we reply — returns sent without approval will not be accepted.
Damaged, defective, or wrong item
Please let us know as soon as you receive it. If we made an error — wrong personalization, missing charm or item, or damage — we will remake or replace it free of charge, or refund you. We will agree on the fastest fix with you.
Returns — non-personalized items
You have 30 days after receiving your item to request a return. Items must be unworn, undamaged, and in original condition.
- Sale items and gift cards cannot be returned.
- If approved, we will provide the return address. Return shipping is paid by you unless the error was ours.
Personalized / custom items
Personalized and custom-made items — names, dates, hand-stamped text, birthstones chosen for you, and special orders — cannot be returned for a change of mind, as they cannot be resold. If there is any error on our part, we will fix it immediately — remake, replacement piece or charm, or refund.
Cancellations & changes
You may change or cancel your order until we start making it. Please contact us as soon as possible through our store chat if you need a change or cancellation. Once we have started making a personalized piece, it cannot be changed or cancelled.
Our craftsmanship guarantee
Every piece is handmade and hand-stamped, not machine-engraved. Slight variations in letter alignment and spacing are normal and give each piece its own character — they are not defects.
We stand by our work: if your piece does not hold up to everyday wear within 6 months, we will repair or replace it. You cover shipping to us; we cover return shipping to you. This does not cover lost items.
Adding to an existing piece
Would you like to add a charm, stone, or name to a piece you already own? Please contact us through our store chat with a photo of the piece and your order number if you have it, and let us know exactly what you would like added. We will confirm if it can be done and the cost before you send it.
Refunds
Once we receive and inspect an approved return, we will let you know if the refund is approved. If approved, it will be issued to your original payment method. Your bank or card company may take several business days to post it.
Out of stock
Occasionally a design or component goes out of stock or on back-order. We will let you know as soon as possible and offer options — wait, swap, or refund.
Sales tax
New Jersey sales tax (6.625%) applies to orders shipped or billed to a New Jersey address, where required.