Shipping & Handling
Every piece is handmade to order in our New Jersey studio. Your order has two parts: making time (we create it) + transit time (USPS carries it). Please plan for both.
Making time
- Standard: approx. 14 business days to make and ship
- Peak seasons (Mother's Day, Christmas): 2–4 weeks — we post cut-off dates on the homepage each season
- Priority / Express orders are moved to the front of the making queue — see below
| Option at checkout | We ship in | USPS transit (US) |
|---|---|---|
| Standard / First Class | Approx. 14 business days | 3–5 business days |
| Priority Mail | 3–5 business days | 1–3 business days |
| Express | 1–2 business days | 1–2 business days |
Exact options and prices for your address are shown at checkout. You will receive a shipping confirmation with tracking once your order ships.
Why your tracking may say “Label Created” or “Pre-Transit”
We print your shipping label before your piece is designed and shipped, as part of preparing your order. For this reason, tracking may show “Label Created” or “Pre-Transit” for a couple of days — this is normal and does not mean your order has shipped yet, or that it is lost or delayed. Your tracking will update once USPS receives and scans your package. Please allow a couple of days after a label is created for that first scan — there is no need to contact us during this stage.
- We ship from New Jersey to the address you enter at checkout on our website. Please double-check it — we do not ship to a different address from a PayPal note/invoice, and we cannot change the shipping method after an order is placed.
- If you paid for expedited shipping and your order is held in quality control, we will refund the shipping upgrade fee.
- International: Delivery is typically 3–6 weeks depending on customs. International First Class is approx. $25. Duties and taxes charged by your country are your responsibility — we cannot predict the amount and they are not included at checkout. We are not responsible for delays once a package is held in customs.
- If tracking shows delivered but you do not have your package, please check with household members and your local post office first, then contact us and we will help.
For questions or requests, please contact us through our store chat.