FAQs

Ordering & Personalization

How do I add personalization?

Type it exactly as you want it in the personalization box on the product page — including spelling, capitalization, and dates. We make it exactly as entered, so please double-check before checkout. If you are unsure, please contact us through our store chat before ordering.

Will my hand-stamped piece look perfect, like it was made by a machine?

No — and that is the point. Each letter is stamped by hand, one at a time. Slight differences in alignment, spacing, and depth are normal for hand-stamped jewelry and make your piece one of a kind.

Can I order a custom design that is not listed?

Often, yes. We take custom requests for many designs. For questions or requests, please contact us through our store chat with what you have in mind, and we will let you know if we can make it, the price, and the timeline before you order.

Can I change or cancel my order?

Yes, until we start making it. Please contact us as soon as possible through our store chat. Once we have started making a personalized piece, it cannot be changed or cancelled.

Can I add a charm, name, or stone to a piece I already own?

In many cases, yes. Please contact us through our store chat with a photo of your piece and your order number if you have it, and tell us what you would like added. We will confirm if it can be done and any cost first.

Making & Shipping

How long will my order take?

Standard making time is approx. 14 business days, plus 3–5 business days in transit. Priority and Express move your order to the front and ship faster — please see our Shipping Policy for the full table. At peak seasons (Mother's Day, Christmas), making time is 2–4 weeks.

How do I get it faster?

Choose Priority Mail or Express at checkout. That speeds up both making time and transit. If you need it by a specific date, please contact us through our store chat before ordering so we can tell you honestly if we can meet it.

Do you ship internationally?

Yes. International delivery is typically 3–6 weeks and may be held in customs. Duties and taxes charged by your country are your responsibility and are not included at checkout. International First Class is approx. $25.

How will I know when it shipped?

You will receive a shipping confirmation with tracking once your order ships. Please make sure the shipping address entered at checkout is correct, as we cannot reroute to a different address provided elsewhere.

Why does my tracking say “Label Created” or “Pre-Transit”? Has it shipped?

Not yet. We print your shipping label before your piece is designed and shipped, as part of preparing your order. Tracking may show “Label Created” or “Pre-Transit” for a couple of days — this is normal and does not mean your order is lost or delayed. It will update once USPS receives and scans your package, so there is no need to contact us during this stage.

My tracking says delivered but I do not have it. What should I do?

Please check with household members, neighbours, and your local post office first — this resolves most cases. If it is still missing, please contact us through our store chat with your order number and we will help.

Returns, Exchanges & Repairs

What is your return policy?

Non-personalized items can be returned within 30 days of receiving them, in original condition. Personalized and custom items cannot be returned for a change of mind, but if we made an error we will fix it right away. Please contact us through our store chat before sending anything back.

What if my order arrives damaged or wrong?

Please contact us right away through our store chat with a photo and your order number. We will remake, replace the missing or wrong charm or piece, or refund you — at no cost to you when the error is ours.

Do you guarantee your jewelry?

Yes. If your piece does not hold up to everyday wear within 6 months, we will repair or replace it. You cover shipping to us; we cover shipping back. Lost items are not covered.

What about sale items and gift cards?

Sale items and gift cards are final sale and cannot be returned.

Materials, Sizing & Care

What materials do you use?

Materials vary by design and are listed on each product page — please check the specific listing for metal, bead, and finding details. If you have a metal sensitivity, please contact us through our store chat before ordering and we will help you choose.

How do I pick a necklace or bracelet size?

Sizes and lengths are listed on each product page. For necklaces, measure a necklace you already like, or use a string around your neck and measure it flat. For bracelets and bangles, measure your wrist snugly and check the listing guidance. If you are between sizes or buying a gift, please contact us through our store chat — we are happy to advise.

How do I care for my piece?

Remove it for swimming, showering, workouts, and applying perfume or lotion. Wipe gently with a soft cloth after wearing and store it dry, ideally in a pouch away from other jewelry. This helps keep plating, beads, and stamping looking their best.

Gifts

Can I send this as a gift?

Yes. Please add your gift note at checkout, or contact us through our store chat right after ordering with your order number and message. We do not include prices in the package. Please order early for gift dates, especially Mother's Day and Christmas, and check our posted cut-off dates.

What are your holiday cut-off dates?

We post Christmas and Mother's Day cut-offs on the homepage and in our Shipping Policy each season. Order by the cut-off for your shipping method and country and we will make and ship in time for carrier delivery by that holiday.

Other

Where else can I shop with you?

Live on Whatnot, and on Etsy in our Anniereh and Annierehjewelry shops.

How do I contact you?

For questions or requests, please contact us through our store chat. Please include your order number so we can help you faster.